Return Trigger Type Tags


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Setting up Email Message Templates is an Advanced User feature.

For the list of types of tags available see Email Manager Message Template Tags.

The Refund tags are for emails generated for customer returns. The Available Tags are displayed when setting up Email Message Templates; the Trigger Type selected will determine which tags are available for use. The Available Tags inserted into the Message Template will determine what information replaces them when the email is created.

The Return emails are sent when the sales return is saved. In order for this to occur, both an Email Template and Trigger Rule must be setup, see How To: Setup and Send Return Emails.

The Tag Description of the majority of the tags explains what information will replace the tag in the email. Some of the tags have different coloured backgrounds:

  • Yellow: the tags listed in yellow are used with the Item Template field and are placed in the Message Template body. When the email is sent the information defined in the fields Item Template is listed in the main body of the email located where the yellow tags have been placed.
  • Blue: the blue tags are used in the Item Template to build up column headings of what and in which order the information will appear in the email, see How To: Setup Email Templates for how to use the Item Template and To Follow Item Template fields.

The Available Tags area has the following columns:

  • Tag Desc: the description of the tag.
  • Tag Name: the tag text that will be added into the main Message Template Area and will be replaced by the corresponding data when the email is sent to the addressee.

Tag Desc Tag Name Description
Use this Tag to place Items in your message. $ITEM_TEXT The $ITEM_TEXT tag is placed in the body of the Message Template. The user then builds the content that will replace the $ITEM_TEXT tag when the message is sent by adding the tags with the blue background in the Item Template field.
Brand Company $BRAND_COMPANY The name of the brand company from the original sales order..
Brand Email $BRAND_EMAIL The brand email address from the brand set against the original sales order.
Brand Telephone Number $BRAND_TELEPHONE The brand telephone number from the band set against the original sales order.
Brand Web $BRAND_WEB The brand website
Customer Forename $CONTACT_FORENAME The first name of the contact.
Customer Surname $CONTACT_SURNAME The last name of the contact.
Customer Title $CONTACT_TITLE The title of the contact.
Customer URN $COMPANY_URN The company ID..
Return Item Quantity $QTY The number of items returned as stated on the credit note.
Return Item Return Reason $RETURN_REASON The reason for the return.
Return Item Stock Code $STOCK_CODE The stock code of the returned item.
Return Item Stock Description $SHORT_DESC Short description of the stock item.
Return Number $RETURN_CODE The Return Reference Number.
Sales Order Associated Ref$ASSOCIATED_REFThe Sales Order Associated Ref as found on the [ Sales Orders | Main ] screen.
Sales Order Code $SORDER_CODE The Sales Order Code as found on the [ Sales Orders | Main ] screen.
Date - Day as 2 digit number $DATE_DD Day displayed as a 2 digit number - eg. 02
Date - Day as name $DATE_DNAME Day name is displayed - eg. Friday
Date - Day as suffixed number $DATE_DNUMBER Day displayed as suffixed number - eg. 2nd
Date - month as 2 digit number $DATE_MM Month displayed as a 2 digit number - eg. 09
Date - Year as 4 digit number $DATE_YYYY Year displayed as a 4 digit number - eg. 2003

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