System Data Complaint Types


Complaint Types

The Complaint Types screen is used to define a list of complaint types that can be selected when creating and updating complaints on the [ Customer / Supplier | Detail | CRM | Comments / Complaints ] screen. These complaint types can also be used as a filter on the [ CRM Manager | Complaints ] screen.

Complaint Types Grid

  • Complaint Type: the type of complaint, for example: Customer Service, Delivery problems, Product-specific, Staff attitude, Wait times etc.
  • Default: checkbox - determines which complaint type populates the field by default when a new complaint is created.

Complaint Types Context Menu

  • Apply Value Range: allows the user to specify a value that is to be applied to all of the currently selected rows/items for the current column.
  • Clear Selection: deselects the currently selected line(s).

See Also


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