How To: Understand which email address the system will use
When the system is sending out emails there is a hierarchy that it follows to see which email address is used:
| Hierarchy | Sales Invoice | Sales Delivery Note | Sales Return | Statement | Payment Remittance | Purchase Order |
|---|---|---|---|---|---|---|
1 | Uses the Sales Invoice specific document email address | Uses the Sales Delivery Note specific document email address | Uses the Sales Return specific document email address | Uses the Statement specific document email address | Uses the Remittance specific document email address | Uses the Purchase Order specific document email address |
2 | Uses the Sales Order Invoice contact email address | Uses the Sales Order Invoice contact email address | Uses the Sales Return Invoice contact email address | Uses the main company email address | Uses the email set against the first contact in the main company address | Only uses the email address set against the main company email address |
3 | If there is no email address associated with the sales order Invoice Contact the system will use the main company email address | If there is no email address associated with the sales order Invoice Contact the system will use the main company email address | If there is no email address associated with the sales return Invoice contact then no email will be sent | n/a | If there is no email address associated with the first contact in the main company the system will use the main company email address | n/a |
Note: to ensure that any documents emailed out do use the correct email address it is recommended that the first option, Emailing specific types of documents is used.