Warning: Card Integration settings must only be configured or modified by Khaos Control. Incorrect changes may affect the operation of your card payment integration and could prevent card transactions from being processed correctly.

Introduction

Khaos Control supports a range of integrated card payment solutions from external payment providers. These integrations allow card payments and refunds to be processed directly from within Khaos Control.

Card Integration is configured by the Khaos Control team on your behalf and can be tailored to suit your business processes and chosen payment provider.

Supported Payment Providers

Khaos Control currently supports integrations with:

Commidea (IPC2)
Creditcall
Global Payments
Realex
Opayo
Skrill

Independent Chip & PIN Providers

The following independent Chip & PIN solutions are also supported:

Commidea
Creditcall

How Card Integration Works

Khaos Control does not authorise card payments itself.

When a user requests a card payment or refund:

Khaos Control establishes a secure, encrypted connection to the configured payment provider.
The card details are transmitted securely.
The payment provider processes the transaction.
The result is returned to Khaos Control.

The payment provider will return one of the following outcomes:

The transaction is authorised.
The transaction is declined.

Payment Options

A range of payment processing options are available depending on the provider you use.

Take Payment at Different Stages

Card payments can be processed:

When the sales order is created.
When goods are despatched.

Pre-authorisation and Deferred Charging

Some payment providers support pre-authorisation.

This allows Khaos Control to:

Verify the card and available funds when an order is placed.
Delay the actual charge until goods are ready for despatch.

This can help identify card issues early while avoiding charging the customer before fulfilment.

Batch Processing

Cards can be charged:

Individually.
In batches through Invoice Manager.

The point at which charges are made can be configured to match your workflow, for example:

Before picking.
After picking.
Before shipping labels are produced.

Refund Processing

Refunds can be issued directly back to the original payment card, making customer returns and credit processing more efficient.

Website Payment Integration

Khaos Control can import payment information from your website, including:

Transaction references where the website has already processed the payment.
Card details where the website has only captured payment information.

Additional integration work with your web developers may be required.

Additional Provider Integrations

Where required, Khaos Control can integrate with other payment providers subject to compatibility and development requirements.

Note: Not all payment providers support every feature. For example, some providers may not offer pre-authorisation functionality. Always confirm available features before selecting a provider.

Card Detail Requirements

The minimum information required to process a card payment is:

Card number
Expiry date

Card Number

Typically 16 digits, although some card types may use a different format.

Expiry Date

Enter using the format:

MM/YY

Example:

06/28

Additional Information Often Required

Depending on the payment provider and card type, additional fields may also be required:

Cardholder Name

The name shown on the payment card.

Where possible, Khaos Control will populate this automatically using the invoice contact details.

Start Date and Issue Number

Typically required for certain card types such as Maestro.

CV2 / CVV Security Code

The security code found on the payment card.

3 digits for most cards.
4 digits for American Express cards.

Billing Address and Postcode

The cardholder's billing address information.

Automatic Card Validation

As card details are entered, Khaos Control will attempt to:

Identify the card type automatically.
Validate the information entered.
Highlight any missing mandatory fields.
Indicate additional information required by the payment provider.

There is no need to manually select the card type, as Khaos Control determines this from the card number.

Fraud Prevention Features

Many payment providers support additional security checks designed to reduce fraudulent transactions.

Address Verification (AVS / AAV)

Checks whether the billing address supplied matches the address held by the card issuer.

CV2 / CVV Verification

Validates the card security code supplied during the transaction.

Important Notes on Security Checks

Some payment providers require these checks to be completed for every transaction.
In many cases, banks do not make these checks mandatory.
However, performing these checks may help reduce the risk of fraudulent transactions and may strengthen a merchant's position in the event of a dispute or chargeback investigation.

Additional Information

Card Integration can streamline payment processing by allowing payments and refunds to be handled directly within Khaos Control while maintaining secure communication with your chosen payment provider.

Because every payment provider offers different functionality and security options, it is important to discuss your requirements with both your payment provider and Khaos Control before implementation. This helps ensure the integration is configured to support your operational and compliance requirements.

Credit Card Integration

Card Integration Overview