How To: Deal with a Bounced Cheque

Should a cheque payment be dishonoured (i.e. bounced cheque, refer to drawer), the following actions should be performed in Khaos Control:

  1. Open a Customer screen (show me how).
  2. Go to the [ Customer | Details | Statement ] tab.
  3. In the top right "Allocate From (Credit Notes, Payments)" grid, locate[1] and focus on the payment that you want to change.[2]
  4. Run "Bounce Payment" from the grid's right-click context menu.
  5. Answer "Yes" when the confirm dialog is displayed:
  6. When prompted, enter the Process Date and click "OK":
    Process Date
  7. The payment transaction is marked as 'bounced' indicated by a red background and a balancing journal (that credits the bank nominal account and debits the debtors nominal account) is created.
  8. If the cheque has not already been banked within Khaos Control do this now. For more information on how to bank a payment please see How To: Bank Items.

Notes:

  1. ? Use the sorting and focus-searching functionality within the grid to search for the payment. Generally it's easiest to search by either amount, payment code, or Customer URN.
  2. ? You may need to tick the Show Archived checkbox to display the payment in the grid.

Adding a New Payment

If the customer sends another payment, either by cheque or credit card, you can either add this to the sales order payment line, or to the customers record.

  • If the new payment has been added to the sales order then this will be allocated as normal when the sales invoice is issued.
  • If the payment has been added to the customer's record, then you will need to manually allocate it.

See Also


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