Card Processing Database Error

Khaos Control successfully authorised a credit card transaction through your third party processing provider, but was unable to store the result in the database.

We suggest that you use the detail provided in the error message to manually authorise the payment directly from the Sales order Payment tab. On the right-click menu there is a "Enter Manual Authorisation Code".

A copy of the error message will be stored in a file to your "Interface Path" specified in the card integration dialog. This is usually a local path or the path to your third party processing software.

Please contact Khaos Control Solutions to report this error.

Example of Error Message

A Transaction was successfully AUTHORISED, but Khaos Control encountered a problem.
Please make a note of these values:
SALES ORDER CODE: XXXXX
AUTH CODE : XXXXX
TRANSACTION ID / Pay Ref: XXXXX
AAV / CSC : XXXXX
MISC DESC : XXXXX
ERROR: <<DATABASE ERROR TEXT>>
(MAKE A NOTE OF THE ABOVE ERROR MESSAGE BEFORE CALLING KHAOS CONTROL SOLUTIONS)

Example

When an error message appears on the screen, for example:


Press Ctrl+C to copy the error message text to Window's clipboard and paste it (Ctrl+V) into an email message:

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Error
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SOrder: S00446
Card processing failed - INVALID
4000 : The VendorName is invalid or the account is not active.

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OK 
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