Sales Returns
Customers may wish to return goods for exchange or receive refunds for items they have purchased. Depending on the business type, this may be a common or unusual event. Khaos Control has been designed to accommodate a number of different scenarios that may arise (e.g. if the item is not a simple exchange the customer may also require a refund or need to make an additional payment if the cost of the exchanged item is greater than the original item).
Note: You should normally use the return button to deal with all returns and refunds (even if stock is not returned); the refund button is for use only in exceptional circumstances. Please refer to the notes on refunds for further information.
The Returns screen comprises:
Note For information on customer returns when using Reward Points items please see [ Promotion | Reward Points ]