Sales Returns

Customers may wish to return goods for exchange or receive refunds for items they have purchased. Depending on the business type, this may be a common or unusual event. Khaos Control has been designed to accommodate a number of different scenarios that may arise (e.g. if the item is not a simple exchange the customer may also require a refund or need to make an additional payment if the cost of the exchanged item is greater than the original item).

Note: You should normally use the return button to deal with all returns and refunds (even if stock is not returned); the refund button is for use only in exceptional circumstances. Please refer to the notes on refunds for further information.

The Returns screen comprises:

Note For information on customer returns when using Reward Points items please see [ Promotion | Reward Points ]

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