How To: Delete a Return (if the Credit Note has not been Issued)

The following procedure describes how to delete a return where the Credit Note has not been issued.

  1. Open the Returns screen (show me how)
  2. Find and open the relevant return.
  3. Click the BtnRtnGoTo.jpg button in the Exchange Note pane.
  4. Click the dustbin icon is the button bar's DELETE button to delete.
  5. Add the reason why the return exchange is being deleted and click on OK.
  6. Click Yes to confirm the deletion and close the screen.
  7. Go back to the Return screen.
  8. Click the BtnRtnGoTo.jpg button in the Credit Note pane.
  9. Click the dustbin icon is the button bar's DELETE button to delete.
  10. Add the reason why the credit note is being deleted and click on OK.
  11. Click Yes to confirm the deletion and close the screen.
  12. Go back to the Return screen.
  13. Click the dustbin icon is the button bar's DELETE button to delete.
  14. Click Yes to confirm the deletion.

Note: if you have issued and applied the credit note follow, the instructions in cancelling Credit Notes.

See Also


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