How To: Ensure the Quantities on the Channel Match those in Khaos Control

Training must be completed before using Channel Listings.

Channel Listings is an Advanced User feature.

The Offset functionality enables the user to allow for orders which will not be imported into Khaos Control from eBay but where eBay still counts these orders in their Sold figures so an offset quantity needs to be applied to the relevant listing to combat the mismatch in quantities.

  1. Open a Web Configuration screen (show me how).
  2. Open the [ Stock | Channel Listings | Listings ] screen.
  3. Focus on the listing you wish to change the quantity for.
  4. Right click and select Add Offset Qty from the Channel Listings Listings grid context menu from the context menu.
  5. Click OK to the warning message.
  6. In the Add Offset Quantity dialog enter the quantity of the items to be offset either as a positive or negative number and then add a reason in the Reason column.
  7. Click on OK and then Yes to the message.


  • The offset quantities can be seen in the Offset column in the [ Stock | Channel Listings | Listings ] grid.
  • The Offset Details dialog opened from the context menu displays the offset details for all the green selected lines in the grid when an offset quantity has been added.

See Also

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