How To: Pause a Standing Order
Table Of Contents
You can temporarily pause a customer's standing order for a specific period without removing the standing order itself.
This is useful when a customer wishes to stop regular deliveries for a holiday, seasonal closure, or any other temporary reason. During the pause period, Khaos Control will automatically skip the creation of standing orders for that customer. Once the pause period ends, standing order processing will resume automatically.
Pause a Standing Order
- Open a Customer screen using (show me how).
- Load the required customer record.
- Open the [ Customer | Detail | Other | History / Standing Items ] tab.
- Press Alt + E or click Edit to enter edit mode.
- Locate the standing order you want to pause.
- Tick the Enable Date Pause checkbox.
- Double-click in the Start Date field and select the date from which the standing order should be paused.
- Double-click in the End Date field and select the date on which the pause should end.
- Repeat these steps for any other standing orders that need to be paused.
- Press Ctrl + S or click Save to save the customer record.
How the Pause Works
When a standing order has a pause period configured:
- Khaos Control checks the pause dates whenever standing orders are generated.
- If the generation date falls within the pause period, the standing order will not be created.
- Once the end date has passed, standing order creation resumes automatically.
- The standing order remains active and does not need to be recreated.
Example
A customer closes for annual leave from 1 August to 14 August.
- Start Date: 01/08
- End Date: 14/08
Any standing orders due to be created during this period will be skipped. Normal standing order processing will continue after 14 August.
Additional Information
- Pausing a standing order does not delete it.
- Multiple standing orders can be paused independently.
- You can amend or remove pause dates at any time while the record is in edit mode.
- Always save the customer record after making changes to ensure the pause period is applied.