How To: Report on failed BigCommerce Orders when using New Channels

WARNING: The information included on this page is only available within Khaos Control if New Channels is enabled

Type chan into the command window .
Double click on the relevant BigCommerce channel.
Open the [ Channel | Detail | Imports ] screen.
Set the Import Status filter to Failed and turn the traffic light filter green.
Press the refresh button to populate the grid with results.
Use the BigCommerce order number to find the order log from the Order Ref column.
See the Error field for why the order has failed.
- If you are unable to ascertain the reason for the failure, then please email Support for assistance.
- If you are able to resolved the issues which caused the failure, see How To: Mark a New Channels order for re-import

Did you find this article helpful?