How To:Royal Mail Click And Drop Migrate From Dropbox To Desktop

Table Of Contents

Introduction
Import from Subfolders May Not Be Required
Legacy Dropbox Compatibility Mode
Royal Mail Documentation
Exported shipments are not appearing in Click & Drop Desktop
Shipment results are not returning to Khaos Control


Royal Mail Click and Drop is not enabled by default.

Please email Development for more information.
Note: there will be additional costs involved if this option is enabled.

Introduction

If you are moving from Royal Mail Click & Drop Dropbox to Royal Mail Click & Drop Desktop, you may need to update your courier configuration within Khaos Control.
The exact changes required will depend on how the Click & Drop Desktop application has been configured, particularly the folders used to exchange shipment and results files.
This article explains the settings that may need to be updated after migrating.

Update the Courier Configuration

  1. Open [ System Data | Couriers / Shipping - Couriers ].
  2. Locate the Royal Mail Click & Drop courier.
  3. Right-click the courier and select Configure...
  4. Tick Import from Subfolders.
  5. Review the Output Path and update it if necessary to match the Watch Directory configured in the Click & Drop Desktop application.
    The Output Path is the location where Khaos Control exports shipment files ready for Royal Mail to process.
    Alternatively, you can configure the Click & Drop Desktop Watch Directory to use the existing Khaos Control Output Path.
  6. If you change the Output Path, review the Input Path as well.
    The Input Path is where Khaos Control looks for results files returned by Royal Mail.
    In most configurations, the Input Path is the Output Path with \Results appended.
    Example
    Output Path
    K:\KeystoneSoftware\CourierExport\ClickAndDrop\
    Input Path
    K:\KeystoneSoftware\CourierExport\ClickAndDrop\Results
  7. Click OK to save your changes.

Copy Settings to Other Click & Drop Couriers

If you have multiple Click & Drop courier records configured, you can copy the settings between them.
  1. Open the courier's Configure... window.
  2. Use the Copy From option at the top of the screen.
  3. Select the courier to copy the settings from.
Note: This copies all courier settings. If only a small number of settings need to be changed, updating them manually may be quicker.

Notes

Import from Subfolders May Not Be Required

If the Click & Drop Desktop application is configured to place all files into a single folder, you may not need to enable Import from Subfolders.

Legacy Dropbox Compatibility Mode

Some versions of the Click & Drop Desktop application include a Use Legacy Dropbox Compatibility Mode option.
When enabled, Click & Drop attempts to replicate the file and folder structure previously used by Dropbox integrations.
This option is only available to some Royal Mail customers.

Royal Mail Documentation

For information about configuring and using Click & Drop Desktop, see Royal Mail's guide:
How To Import Orders with Click and Drop Desktop

Troubleshooting

Exported shipments are not appearing in Click & Drop Desktop

Check that:
  • The Khaos Control Output Path matches the Watch Directory configured in Click & Drop Desktop.
  • The Watch Directory is accessible from the workstation or server running the Click & Drop Desktop application.
  • The courier configuration has been saved after making changes.

Shipment results are not returning to Khaos Control

Check that:
  • The Input Path is correct.
  • The Results folder exists.
  • Royal Mail is generating results files successfully.
  • Khaos Control has permission to access the configured folder.

Additional Information

The most common cause of issues following migration is a mismatch between the folders configured in Khaos Control and those configured in Click & Drop Desktop. Verifying the Input and Output paths first will resolve the majority of import and export problems.

See Also


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