IOSS Questions and Answers

Table Of Contents

Overview
Have a Question?
Questions and Answers
Reports and Filters
Is there a report that shows which countries we have sold to during a specific month?
The VAT Country dropdown lists every country. Can there be a separate list containing only EU countries?
Country Specific VAT Rates
Do I need to set up Country Specific VAT rates for IOSS?
Can Country Specific VAT be configured directly in a Live system?
Do VAT rates need to be configured for every stock item?
How does Country Specific VAT affect my website?
The €150 Threshold
Does Khaos Control automatically handle the €150 IOSS threshold?
Intermediaries and Agents
Can Khaos Control provide VAT exports in a specific format required by an intermediary or VAT agent?
Can I export IOSS sales data, including item quantities and commodity codes, as a CSV file?
Can Khaos Control recommend an IOSS intermediary, VAT agent or EU country for registration?
Related Articles

This article answers some of the most common questions about the Import One-Stop Shop (IOSS) and how it works within Khaos Control.
For information on configuring Khaos Control for IOSS, see:

Overview

The Import One-Stop Shop (IOSS) is an electronic system for declaring and paying VAT on distance sales of goods imported into the European Union.
IOSS became available on 1 July 2021 and allows businesses selling goods to EU consumers to simplify their VAT obligations across multiple EU member states.
For more information about IOSS, visit the European Commission IOSS guidance.

Have a Question?

If you have a question that is not covered in this article, please contact the Khaos Control Training Team. Common questions and answers are regularly reviewed and may be added to this page.

Questions and Answers

Reports and Filters

Is there a report that shows which countries we have sold to during a specific month?

There is currently no standard report available for this requirement.
A future SQL report may be considered once reporting requirements have been fully defined.

The VAT Country dropdown lists every country. Can there be a separate list containing only EU countries?

There are currently no plans to provide a dedicated dropdown containing only the 27 EU member states. All countries remain available within the standard country selection list.

Country Specific VAT Rates

Do I need to set up Country Specific VAT rates for IOSS?

Yes.
To use IOSS correctly, you will need to configure Country Specific VAT rates for each country you ship to.
For setup guidance, see:
Important
We strongly recommend testing your Country Specific VAT configuration in your Test system before making changes in Live.

Can Country Specific VAT be configured directly in a Live system?

Yes, provided all of the following are true:
  • No EU orders are being imported or created while configuration is taking place.
  • You are not already using Country Specific VAT for EU countries.
When configuring Country Specific VAT:
  1. Enable Country Specific VAT.
  2. Configure the required VAT rates.
  3. Before creating or importing EU orders again:
    1. Untick Force Country VAT in System Data.
    2. Disable Country Specific VAT in System Values.
Once you are ready to begin using Country Specific VAT, reverse these changes and re-enable the required settings.
Important
We strongly recommend testing the full process in your Test system before enabling it in Live.

Do VAT rates need to be configured for every stock item?

No.
Country Specific VAT rates are normally configured against Level 2 Stock Types.
Once a VAT rate has been assigned to a Level 2 Stock Type, it is automatically applied to qualifying EU sales orders containing products assigned to that stock type.

How does Country Specific VAT affect my website?

Your website or eCommerce platform must collect the correct amount of VAT at the point of sale.
If you are using Country Specific VAT within Khaos Control, VAT can be calculated correctly for the destination country, provided the required rates have been configured.
If you are not currently using Country Specific VAT, you have two options:
  1. Configure Country Specific VAT before the legislation applies to your business and enable it when required.
  2. Allow the destination country's customs authority to collect VAT and duties from the customer.
You should discuss any required website changes with your web development provider.

The €150 Threshold

Does Khaos Control automatically handle the €150 IOSS threshold?

Yes.
The €150 threshold is automatically handled within Khaos Control.
To support IOSS requirements:
  • Country VAT functionality must be enabled.
  • A default VAT rate can be configured for each country.
  • Country-specific VAT rates do not need to be configured on individual stock records.
You can also record a VAT registration number against individual countries.
If a VAT number is entered for a country:
  • Khaos Control treats your business as VAT registered in that country.
  • VAT can be calculated on qualifying orders over the €150 threshold.
If no VAT number is entered:
  • EU VAT is calculated only on qualifying orders below €150.

Intermediaries and Agents

Can Khaos Control provide VAT exports in a specific format required by an intermediary or VAT agent?

At present, there is no standard export available for intermediary-specific VAT templates.
As industry requirements become clearer, additional reporting options may be considered for future development.

Can I export IOSS sales data, including item quantities and commodity codes, as a CSV file?

Some VAT agents require detailed sales information, including:
  • Product quantities
  • Commodity codes
  • Customer details
  • VAT values
  • Customs information
Khaos Control does not currently include a dedicated IOSS export for this purpose.
Once a standard reporting requirement has been established, a report may be developed that can be deployed to customer systems.

Can Khaos Control recommend an IOSS intermediary, VAT agent or EU country for registration?

See Also


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