How To: Deal with an Incorrectly Processed Return
If the button has been pressed accidentally or the user has forgotten to charge extra for the exchange items, then:
- In the sales return you wish to change:
- Do not issue the credit note.
- Do not credit the exchange note for the items going out to the customer.
- Click on the button in the credit note pane to open it, or right-click in the grid and select Associated Docs -> Goto Credit Note
- If a return exchange has been created, click on the button in the exchange note pane, or right-click in the grid and select Associated Docs -> Goto Exchange doc.
- Click to delete.
- Click on Yes in the confirm popup.
- Reopen the original sales order and the return quantity should be zero (or the quantity of previously returned items).