How To: Delete a Complaint for a Stock Item
Table Of Contents
Introduction
The Complaints / Extended tab allows you to record and manage complaints and comments against a stock item.
If an entry is no longer required, it can be deleted directly from the stock record, provided it was created against the stock item itself.
Important: Complaints or comments created from a customer record cannot be deleted from the stock item. These must be managed from the original customer record.
Delete a Complaint or Comment
- Open a Stock screen.
- Load the required stock item.
- Open the Stock | Detail | Complaints / Extended tab.
- Press Alt + E or select Edit to enter edit mode.
- Click the complaint or comment line you want to remove.
- Select the Delete button located at the top left of the grid.
- Press Ctrl + S or select Save to save your changes.
The selected complaint or comment will be removed from the stock item.
Additional Information
- Only complaints and comments created directly against the stock item can be deleted from this screen.
- Entries created from a customer record remain linked to the customer record and cannot be removed from the stock item.
- Ensure you have selected the correct line before deleting, as removing information may affect future reporting and audit trails.