System Data ISO Preventive Reason
Table Of Contents
ISO Preventive Reason
Introduction
Preventive Reasons are used within the complaints management process to record the preventative action taken, or planned, to help avoid a problem occurring again.
These reasons are available when managing complaints in the Customer / Supplier | Detail | CRM | Comments / Complaints screen.
Maintaining a consistent list of Preventive Reasons can help support quality management processes, identify recurring issues and demonstrate continuous improvement activities.
Preventive Reason Grid
The Preventive Reason grid contains the following field.
Preventive Reason
The description of the preventive action or preventative measure.
Examples might include:
- Additional staff training
- Process review
- Procedure update
- Supplier review
- Quality control check added
- Packaging improvement
The values available in this list are defined by your business and can be tailored to support your quality management or ISO procedures.
Where Preventive Reasons Are Used
Preventive Reasons can be selected when recording or updating complaints in the Customer / Supplier | Detail | CRM | Comments / Complaints screen.
They provide a standard way of recording what steps have been taken to help prevent future occurrences of the same issue.
Context Menu Options
Apply Value Range
Allows you to apply the same value to all selected rows within the active column.
Clear Selection
Removes the current selection from the grid.
Additional Information
Preventive Reasons are commonly used alongside complaint management and quality assurance processes. Recording preventative actions consistently can help identify trends, support audit requirements and demonstrate how issues are being addressed to reduce the likelihood of recurrence.