New Channels Shopify - Import Gift Message and Customisation Sections
Table Of Contents
Overview
When using the Shopify New Channels integration, Khaos Control can import gift messages and other standard item customisation fields from Shopify orders.
These values are passed from Shopify as part of the order data and are stored against the relevant sales order line within Khaos Control. This allows operators to view customer-provided messages and item-specific instructions directly from the sales order.
Gift messages and customisation text are recorded as an extended description against the stock item on the sales order.
How It Works
- A customer places an order on your Shopify website and enters a gift message or other supported customisation field against an item.
- During order download, the customisation information is included within the [DownloadOrdersRaw] JSON data sent from Shopify.
- Khaos Control captures the customisation text and saves it against the relevant sales order line.
- The gift message or customisation text is displayed as the Extended Description for that stock item on the sales order.
Additional Information
- Gift messages are imported automatically when included in the Shopify order data.
- Other standard Shopify customisation fields are handled in the same way.
- The imported text is stored against the individual sales order line rather than the sales order header.
- This information remains visible within Khaos Control, making it easy to review customer instructions during order processing.
Expected Result
Once the order has been imported from Shopify, any gift message or supported customisation field entered by the customer will be visible as an extended description on the relevant sales order line in Khaos Control.