How To: Report on failed Shopify Orders when using Channels 2.0
- Type chan into the command window .
- Double click on the relevant Shopify channel.
- Open the
[ Channel | Detail | Imports ]screen.
- Set the Import Status filter to Failed and turn the traffic light filter green.
- Press the refresh button to populate the grid with results.
- Use the Shopify order number, to search the Order Ref column and find the order log.
- See the Error field for why the order has failed.
Note: Only orders with a status of Paid or Authorised will be imported.