How To: Report on failed Shopify Orders when using Channels 2.0

WARNING: The information included on this page is only available within Khaos Control if Channels 2.0 is enabled

  1. Type chan into the command window .
  2. Double click on the relevant Shopify channel.
  3. Open the [ Channel | Detail | Imports ] screen.
  4. Set the Import Status filter to Failed and turn the traffic light filter green.
  5. Press the refresh button to populate the grid with results.
  6. Use the Shopify order number, to search the Order Ref column and find the order log.
  7. See the Error field for why the order has failed.

Note: Only orders with a status of Paid or Authorised will be imported.

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