How To: Add a Complaint for a Stock Item
Table Of Contents
Introduction
The Complaints / Extended tab allows you to record complaints against individual stock items. This can be useful for tracking product quality issues, recurring defects or customer feedback related to a specific item.
Once saved, the complaint becomes part of the stock item's history for future reference.
Add a Complaint to a Stock Item
- Open a Stock screen.
- Load the required stock item.
- Open the [ Stock | Detail | Complaints / Extended ] tab.
- Press Alt+E or click Edit to enter edit mode.
- Click the Add Line button located at the top left of the upper grid.
- Tick the Complaint checkbox.
- Enter the complaint details in the free-text box.
- Press Ctrl+S or click Save to record the complaint.
Tips
- Include clear and detailed information to help identify the issue.
- Record any relevant product faults, defects or recurring problems.
- Where possible, include information that may assist with future investigations or quality control reviews.
Additional Information
Complaints recorded against stock items can help build a history of product issues and provide valuable information when reviewing supplier performance, product quality or customer feedback trends.
For broader customer-related complaints, you may also wish to record information against the relevant customer record where appropriate.