How To: Deleting Address
Table Of Contents
You can delete a customer address if it has been created in error and has not yet been used elsewhere in Khaos Control.
Because addresses are often linked to transactions, orders and other records, it is not possible to delete an address that has already been used by the system. If an address is no longer required, it should be marked as inactive instead.
For guidance, see How To: Mark Address Active or Inactive.
Important Information
Warning: Customer addresses can only be deleted if they have not been used anywhere within Khaos Control. This procedure should only be used for newly created addresses that have been entered in error.
Important: Every customer record must have at least one address. You can only delete an address from a customer that has multiple addresses recorded.
Before You Start
Before an address can be deleted, all contacts associated with that address must also be removed.
For instructions, see How To: Delete a Contact.
Delete a Customer Address
- Open a Customer screen using (show me how).
- Load the required customer record.
- Press Alt + E or click Edit to enter edit mode.
- Open the [ Customer | Detail | Address ] tab.
- Delete any contacts associated with the address you want to remove. See How To: Delete a Contact for full instructions.
- Select the address you want to delete from the customer address list in the top-right section of the screen.
- Click the Delete Address button on the address toolbar.
- Click Yes when prompted to confirm the deletion.
- Press Ctrl + S or click Save to save the customer record.
Additional Information
- Addresses that have already been used within Khaos Control cannot be deleted.
- All contacts linked to an address must be deleted before the address can be removed.
- Every customer must have at least one address on their record.
- Changes will not take effect until the customer record has been saved.
Best Practice
If an address is no longer used by the customer, it is recommended that you mark it as inactive rather than deleting it. This preserves historical information and helps maintain the integrity of previous transactions and records.
Before making any changes to customer addresses or contacts, review the guidance in the [ Customer | Detail | Address ] article to understand the implications of adding, amending or deleting address and contact information.