How To: Understand Email Manager Error Messages

Table Of Contents

Socket Error #10060
Error Message
Troubleshooting Checklist
Error Message
Cause
Resolution
Related Articles
This article explains two email-related error messages that may appear in Khaos Control and the recommended actions to resolve them.

Socket Error #10060

Error Message

Socket Error #10060

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Connection timed out. Emails cannot be sent.

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Cause
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This error indicates that Khaos Control cannot connect to your email server to send outgoing emails.
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Possible Reasons

1. Email Settings Are Incorrect or Incomplete

Khaos Control may not be configured correctly to communicate with your email server.
Review the settings in:
[System Values | Contact Manager | Emails]
Verify that:
  • SMTP server details are correct.
  • The correct port number is being used.
  • Authentication settings match your email provider's requirements.
  • SSL/TLS settings are configured correctly.

2. Invalid Login Credentials

The username or password used to connect to the email server may no longer be valid.
Common causes include:
  • Password changes.
  • Expired passwords.
  • Disabled email accounts.
  • Changes to email provider security policies.
Check the login details configured in Khaos Control and confirm that the account can still log in successfully.

3. Network or Email Server Connectivity Problems

A network issue may be preventing Khaos Control from reaching the mail server.
If this is the cause, you may also notice problems sending email through your normal email application.
Examples include:
  • Internet connectivity issues.
  • Firewall restrictions.
  • Email server outages.
  • DNS resolution problems.

Troubleshooting Checklist

  • Confirm internet connectivity.
  • Verify the SMTP server address and port.
  • Check that the configured email account is active.
  • Test sending email using the same account outside Khaos Control.
  • Review any recent password or security changes made by your email provider.
  • Check whether firewalls or antivirus software are blocking SMTP connections.

TKosEmailListP Error

Error Message

Plain Text
TKosEmailListP
Attempt to use KosMeslogDlg call back function when its not assigned

Cause

This is an internal Khaos Control application error and is not normally caused by email configuration settings.

Resolution

If you receive this error:
  1. Make a note of the exact error message.
  2. Record what action was being performed when the error occurred.
  3. Contact Support and provide the details.
Support will investigate the issue and determine whether a fix or software update is required.


See Also


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