Global-E

Global-E is not enabled by default.

Please email Development for more information.
Note: there will be additional costs involved if this option is enabled.


Overview

The integration with Global-E allows customers to ship orders to Global-E for international sales. Only the POST request for notifying Global-E of incoming shipments from customers is available and this includes:

  • Single Parcel Shipping
  • Multi Parcel (No splitting/Partial Shipping)
  • Split Parcel supporting pre-orders & backorders

Notes

  1. The call to Global-e will be done per order only once the order has moved past the shipping stage within [ Sales Invoice Manager ].
  2. The Sales Source will be used to flag the order as a Global-E order, the API export will only happen if this flag is true.
  3. The call to Global-e will be a fire and forget, and once completed, will return a successful response as long as the XML format is valid. There is no validation back to Khaos Control on the content of the API call.
  4. The address label design will be used to generate the address label required on parcels (not via the API), which will include two key barcodes which are:
    1. Invoice Code (Parcel code)
    2. Associated Reference (Order#)
    3. Address: This will be hardcoded to Global-e's shipping hub in the UK
    4. Sender: This will be sender's address.


Configuration

The configuration will be carried out once your update has been applied.

Ship to Address Mapping -  (Required)

Add Global-E to Ship To Address Mapping:

  1. Open a System Data screen (show me how).
  2. Open Ship To Address Mapping.
  3. Press Alt+E or click the green triangle icon is the buttonbar's EDIT button to enter edit mode.
  4. Press F3 or click the NEW ITEM button has an icon that shows two sheets of paper (identified by having the top right corner folded down), arranged diagonally on the icon from top left to bottom right   to add a new item.
  5. Select (Shopify) Global-E as a profile type
  6. Add a Ship to Ref *
  7. Right-click, select Assign Address and click OK
  8. Add the address for Global-E.
  9. Press Ctrl+S or click the disk icon is the button bar's SAVE button    to save.

Note: Orders will come into Khaos Control with a reference of ShopifyGlobalE. If you open up the Ship To Address Mapping section in System Data, you'll see that you can set a reference against these entries, and it will pick up the entry that has a reference of ShopifyGlobalE in here to apply to the generated Sales Order.

Bank Configuration Mapping -  (Optional)

  1. Open a Channels screen (show me how).
  2. To setup the Bank Account and CT Account that are used for Global-E orders:
  3. Press Alt+E or click the green triangle icon is the buttonbar's EDIT button to enter edit mode.
  4. In the Channel Values section in the bottom right, create a new line for either a Bank Account or CT Account.
  5. Map the Bank Account or CT Account to the appropriate bank or CT Account for Shopify payments.
  6. Press Ctrl+S or click the disk icon is the button bar's SAVE button    to save.

Basic Report Labels

You will need to create the address labels in Basic Report Labels: A member of staff will copy the basic report that will be generated with Global-E orders. Further configuration is as follows:

  1. Navigate to [ System Operations | Basic Report Labels Setup ] to open the Basic Report Labels Setup dialog.
  2. Select the Customer type label.
  3. Select the brand that the orders will be used for, or if none, select (none) from the Brand section.
  4. Click on the New Report Configuration button button and name this Global-E or something appropriate.
  5. In the Report Settings section tick:
    1. Include Invoice Boxes
    2. Allow Std Company Addr
  6. Click the folder next to the empty "Report Template Path" and navigate to "K:\KeystoneSoftware\ReportTemplates" and select the report "0189-019944-GlobalE_label_01.rtm"
  7. Click Ok.

To check your design:

  1. Open the [ Sales Invoice Manager | Staged Processing ].
  2. Click the Address Labels button button at the top.
  3. Select Address Labels (Basic Reports).
  4. In the Design dropdown, select the Global-E Labels.
  5. Click Ok.

Usage

Once configured the process is as follows:

  1. When an order is imported, and the Sales Source matches the configuration, the order information will automatically be sent to Global-E.
  2. The order will be marked as “Global-E” in the [ Sales Order | Additional ] tab, where the checkbox “Global-E Order” will be ticked.
    Note: this is a read only option and cannot be modified by any user.
  3. Once the order has been moved past the Shipping stage in the [ Sales Invoice Manager ] screen a new entry will be added for the order information to be sent up to Global-E.
  4. When the KSDMU next runs the shipping information will be sent to Global-E.
  5. You can now print the labels:
    1. Green select the invoices.
    2. Click the Address Labels button button at the top.
    3. Select Address Labels (Basic Reports).
    4. In the Design dropdown, select the Global-E Labels.
    5. Click Ok.


See Also

Visit KhaosWikiX at https://support.khaoscontrol.com/wiki_kcx/ to see the following:

Contact the Khaos Team