How To: Prompt the user to replace an item on a Sales Order

The user can be prompted to replace an item on a sales order; all the user has to do to replace the item is click on the button in the prompt.

1. Open a Promotion screen
2. Open the [ Telesale Prompts ] tab.
3. Press Ctrl+N or click .
4. Type the Telesale Prompt title in the Short Description field.
5. Ensure that the Sales radio button is selected.
6. Type the relevant text in the Long Description field, for example 'this item is the old model please replace'.
7. Click on the   in the 'Replacement Stock Item'.
8. Double-click on the replacement item to add it to the 'Replacement Stock Item' field.
9. Select the Trigger Items tab below.
10. Press F3 or click   to add a new item.
11. Select the trigger item that is to be replaced with the item selected above.
12. Set any other options as required.
13. Press Ctrl+S or click    to save once you have finished.

See Also

Visit KhaosWikiX at https://support.khaoscontrol.com/wiki_kcx/ to see the following:

• Sales Order screen
• Promotions Overview
• Promotion "How Tos"
• How To: Sales Orders