How To: Setup Customer Return Reasons when using Warehouse Control

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Warehouse Location Control is not enabled by default.
Training must be completed before using the warehouse functionality.
Please email Development for more information.
Note: there will be additional costs involved if this option is enabled.

When using warehouse control if the items are being returned into stock then the processing type of Return to Stock must be changed to Return to Stock/Place in Primary Pick as follows:

  1. Open a System Data screen (show me how).
  2. Double click on [ Sales Order Processing | Return Reasons ].
  3. Press Alt+E or click the green triangle icon is the buttonbar's EDIT button to enter edit mode.
  4. Press F3 or click the NEW ITEM button has an icon that shows two sheets of paper (identified by having the top right corner folded down), arranged diagonally on the icon from top left to bottom right   to add a new item.
  5. In the Return Reason column, enter the Return Reason, for example; Customer Cancelled/Return to Stock.
  6. In the Processing Type column press F4 and select Return to Stock/Place in Primary Pick.
  7. In the Default column tick the checkbox, this will ensure that the return reason will appear as the default on the Customer Return.
    Note: you must only tick one, otherwise the system will just use the first default.
  8. Press Ctrl+S or click the disk icon is the button bar's SAVE button    to save the changes.

Note: other processing types can still be used, for example; stock missing, Quarantine, Return to Supplier etc.

See Also

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