CRM Manager Other Actions Menu
Table Of Contents
The Other Actions menu provides access to additional tools and reports within Khaos Control.
To open the menu:
- Press F9, or
- Click the down arrow immediately to the right of the green circle with the white cross icon on the toolbar.
The options available will vary depending on the screen and tab you are currently viewing.
Available Options
Holiday Booking
Opens the Holiday Booking Utility Dialog.
This utility allows users to quickly add holiday bookings to the diary by entering a range of dates, rather than creating individual diary entries manually.
Typical uses include:
- Annual leave
- Company shutdown periods
- Personal leave
- Other periods of planned absence
Available on the Complaints tab only
The Print menu provides access to complaint-related reports.
Customer Comments/Complaints
Produces a report listing customer comments and complaints.
The report can be grouped by:
- General complaint reasons
- Stock-specific complaint reasons
This report is useful for reviewing customer feedback and identifying recurring issues.
For step-by-step instructions, see How To: Print a Comment/Complaint Report.
Complaint Summary
Produces a summary report for the selected date range.
The report lists complaints entered through the [ Customer | Detail | CRM | Comments/Complaints ] tab and groups them by stock type.
This report can help identify trends, recurring issues and areas for improvement.
For more information, see How To: Print a Complaint Summary Report.