System Data Complaint Status
Complaint Status
The Complaint Status screen is used to define a list of complaint status's which can be selected when creating and updating complaints on the [ Customer / Supplier | Detail | CRM | Comments / Complaints ] screen, see How To: Setup Complaint Statuses. They can also be used as a filters on the [ CRM Manager | Complaints (Cases) ] screen.
Complaint Status Grid
- Complaint Status: the name of the complaint status (see example below).
- Active: whether or not the complaint is to be considered active.
- Sort Order: the sort order to be applied when viewing complaints in a drop down list.
- Default: selects a default value for the complaint status
Complaint Status Context Menu
- Apply Value Range: allows the user to specify a value that is to be applied to all of the currently selected rows/items for the current column.
- Clear Selection: deselects the currently selected line(s).
Complaint Status - Example Values
Here is one possible way of configuring the Complaint Status table:
| Complaint Status | Active | Sort Order |
|---|---|---|
| Logged |  | 10 |
| Collection arranged | | 20 |
| Investigating | | 30 |
| Awaiting response from supplier/other third parties | | 40 |
| Awaiting management approval | | 50 |
| Awaiting customer response | | 60 |
| Closed: Resolved |  | 70 |
| Closed: Unresolved | | 80 |