How To: Create an EPOS Return and Refund an item(s)

  1. Open the EPOS screen screen (show me how).
  2. Log into the EPOS Terminal.
  3. Click on the EPOS customer button button to select a customer (Optional).
  4. Add stock that is to be returned by:
    1. Entering or scanning a stock items into the Item Transactions Bar Code Box:
      1. Stock Code
      2. Other Ref
      3. Barcode
    2. Drilling down using the 'Stock Type' buttons.
    3. 'Stock List' button.
  5. Press BtnEPOSEnterX.jpg to add the item to the order if not add via a barcode reader.
  6. Repeat until all stock that is being returned has been added.
  7. Click on the EPOS payment button button in the Key Pad section
  8. Choose your payment type from the Key Pad section that the customer is to be refunded by.
  9. Click BtnEPOSManageX.jpg to access the Refund Goods button in the EPOS Management Panel.
  10. Press EPOS refund goods button to process the refund.
  11. In the Warning message This will immediately return all items on the order to stock and issue a REFUND (credit note) for them click on Yes.
  12. Dispense the refund.

See Also

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