How To: EPOS Direct Exchange

1. Open the EPOS screen screen (show me how).
2. Log into the EPOS Terminal.
3. Click on the button to select a customer (Optional).
4. Add stock item that is to be returned for exchange by:
   1. Entering or scanning a stock item into the Item Transactions Bar Code Box:
      1. Stock Code
      2. Other Ref
      3. Barcode
   2. Drilling down using the 'Stock Type' buttons.
   3. 'Stock List' button.
5. Press to add the item to the order if not added via a barcode reader.
6. Click to access the Refund Goods button in the EPOS Management Panel.
7. Press to process the exchange. This will turn the value of the returned item into a credit.
8. Add the same stock item that is to be exchanged by:
   1. Entering or scanning a stock items into the Item Transactions Bar Code Box:
      1. Stock Code
      2. Other Ref
      3. Barcode
   2. Drilling down using the 'Stock Type' buttons.
   3. 'Stock List' button.
9. Press to add the item to the order if not added via a barcode reader.
10. Press to acknowledge the exchange.
11. Press to process the exchange.

See Also

• EPOS Overview