How To: Report on failed Shopify Orders when using New Channels

WARNING: The information included on this page is only available within Khaos Control if New Channels is enabled

1. Type chan into the command window .
2. Double click on the relevant Shopify channel.
3. Open the [ Channel | Detail | Imports ] screen.
4. Set the Import Status filter to Failed and turn the traffic light filter green.
5. Press the refresh button to populate the grid with results.
6. Use the Shopify order number, to search the Order Ref column and find the order log.
7. See the Error field for why the order has failed.
   • If you are unable to ascertain the reason for the failure, then please email Support for assistance.
   • If you are able to resolved the issues which caused the failure, see How To: Mark a Channels order for re-import .

Note: Only orders with a status of Paid or Authorised will be imported.