How To: Send Payment Refund Emails

Emails can be generated for customers who have had a payment refunded as a result of a customer return since the last time that the routine was run. The email refund message template must be setup before it can be used; see How To: Setup Payment Refund Emails.

  1. Open a Returns screen (show me how).
  2. Press F9 or clicking the down arrow immediately to the right of the to open the 'Other Actions' menu.
  3. From the options select 'Refund Email Generation'.

The system will automatically generate and send an email for every Return Credit Note that has had a refund payment generated for it since the last time that the function was run. These will be sent via the Email Manager. Any emails that cannot be sent, due to incomplete/no email address data, will be held in the Email Manager screen for manual review and processing.


  • Every refund payment that the system generates an email for will be flagged as such, so that the function does not email the customer about it again.
  • There will be no function to un-flag a refund payment once the customer has been emailed about it.
  • Card details are not included as Khaos Control does not store these.

See Also

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