Channels 2.0 Imported Orders Tab

The [ Channels | Orders ] tab of the Channels screen serves two key purposes:

1. When first connecting Khaos Control to your channel,
2. After this point, the [ Channels | Orders ] tab allows you to view the orders that have been successfully and review any import failures.

Top Filters

• Date From and Date To (   /   traffic light filter): filters the sales orders by the date they were identify by Khaos Control for import.
• Channel (   /   traffic light filter): filters for sales order coming from a specific channel.
• Import Status (   /   traffic light filter): filters for sales orders with specific import statuses:
  • Not attempted
  • Failed
  • Skipped
  • System error
  • Retrying
  • Ignore
  • OK

Channels Orders Grid

• Channel: the channel the sales order has come from.
• Order Ref: the sales order reference from the channel, prefixed and suffixed based on your configuration on the [ Channels | Detail | Setup ] tab.
• Import Attempts: details the number of times Khaos Control has attempted to import the order from the channel.
  Note: if the order imports successfully on the first attempt, this will display 1.
• Status: the current import status of the sales order, for example OK if successfully imported or failed if Khaos Control is unable to import the order.
• Error: if Khaos Control is unable to import the sales order, this field will display a message informing the user why.
• Order Date: the date the sales order was placed on the channel.
• Summary: displays a short summary of the order, for example detailing the total order value, number of items on the order and the customers email address.
  Note: not all channels provide this information.
• SO Code: if the sales order has imported successfully, this will display the Khaos Control sales order number.
• Alt. Code: if the channel provides a secondary code (for example, an ID number) it will be displayed here.
• Customer: if the sales order has imported successfully, this will display the name of the customer in Khaos Control.
• Inv. Status: if the sales order has imported successfully, this will display the sales orders current stage in Sales Invoice Manager.

Context Menu

• Goto Customer:
• Goto Sales Order:
• Ignore/don't import:
• Ignore/don't import (All):
• Retry download:
• Apply Value Range:
• Clear Selection:

See Also

Visit KhaosWikiX at https://support.khaoscontrol.com/wiki_kcx/ to see the following:

• Channels 2.0 "How To"
• "How To..." index