How To: EPOS Exchange with a Refund

WARNING: This procedure requires you to have EPOS Admin permission.

1. Open the EPOS screen screen (show me how).
2. Log into the EPOS Terminal.
3. Click on the button to select a customer (Optional).
4. Add the higher value stock item that is to be returned by:
   1. Entering or scanning the stock item into the Item Transactions Bar Code Box:
      1. Stock Code
      2. Other Ref
      3. Barcode
   2. Drilling down using the 'Stock Type' buttons.
   3. 'Stock List' button.
5. Press to add the item to the order if not add via a barcode reader.
6. Click to access the Refund Goods button in the EPOS Management Panel.
7. Press to process the exchange. This will turn the value of the returned item into a credit.
8. Add the lower value stock item that is to be exchanged by:
   1. Entering or scanning a stock items into the Item Transactions Bar Code Box:
      1. Stock Code
      2. Other Ref
      3. Barcode
   2. Drilling down using the 'Stock Type' buttons.
   3. 'Stock List' button.
9. Press to add the item to the order if not added via a barcode reader.
10. Press and select the refund payment type. Note the Negative total in the EPOS Order Information Pallet, this is the amount to refund the customer
11. Press to process the refund exchange.
12. Dispense cash or refund receipt for the refund.
    

See Also

• EPOS Overview