System Data Complaint Status

Complaint Status

The Complaint Status screen is used to define a list of complaint status's which can be selected when creating and updating complaints on the [ Customer / Supplier | Detail | CRM | Comments / Complaints ] screen, see How To: Setup Complaint Statuses. They can also be used as a filters on the [ CRM Manager | Complaints (Cases) ] screen.

Complaint Status Grid

  • Complaint Status: the name of the complaint status (see example below).
  • Active: whether or not the complaint is to be considered active.
  • Sort Order: the sort order to be applied when viewing complaints in a drop down list.
  • Default: selects a default value for the complaint status

Complaint Status Context Menu

  • Apply Value Range: allows the user to specify a value that is to be applied to all of the currently selected rows/items for the current column.
  • Clear Selection: deselects the currently selected line(s).

Complaint Status - Example Values

Here is one possible way of configuring the Complaint Status table:

Complaint StatusActiveSort Order
Logged10
Collection arranged20
Investigating30
Awaiting response from supplier/other third parties40
Awaiting management approval50
Awaiting customer response60
Closed: Resolved70
Closed: Unresolved80


See Also


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