How To: Cancel Invoice Allocations
The Cancel Allocations function allows you to remove payments that have been allocated to an invoice.
This feature is available for both:
- Customer transactions (Sales Ledger)
- Supplier transactions (Purchase Ledger)
Use this process when you need to unallocate payments currently linked to an invoice. If you want to remove allocations from a payment instead, see How To: Cancel Payment Allocations.
Cancel an Invoice Allocation
- Open a Customer screen (show me how), or open a Supplier screen (show me how), depending on the account you are working with.
- Load the required customer or supplier account.
- Select the [ Customer/Supplier | Detail | Statement ] tab.
- Tick the Show All checkbox located below the Allocate To (Invoices) grid.
- In the Allocate To (Invoices) grid, locate the invoice you want to unallocate.
- To remove allocations from a single invoice, select the invoice row.
- To remove allocations from multiple invoices, green-select the required rows.
- Right-click the selected invoice and choose Cancel Allocations from the context menu.
- If prompted with "Remove ALL allocations from the selected item", click Yes.
- If multiple invoices are selected, a warning message will appear:"Multiple Items selected - Continue and Cancel ALL selected allocations?"Click Yes to continue.
What Happens Next?
Once the allocation has been removed:
- The payment previously allocated to the invoice will appear in the Allocate From (Credit Notes, Invoices) grid.
- The payment can then be allocated to a different invoice if required.
Additional Information
- You may need to tick the Show Archived checkbox near the top-left of the Statement screen to view invoices that have already been allocated.
- If more than one payment has been allocated to an invoice, using Cancel Allocations will remove all allocations linked to that invoice.
- The Cancel Allocations function works in the same way for both customer and supplier accounts.