How To: Add a Refund that goes Directly into the Bank

WARNING: This method should NOT be used if stock is being returned -
if this is the case Supplier Returns should be used.


A supplier has added a refund directly into the bank for example for a lost parcel.


There are two steps to adding the refund into the bank as follows.
Note: you may wish to test this out in your Test system before carrying it out in Live.

Step Once - Create the Supplier Credit Note

  1. Open an Accounts screen (show me how).
  2. Open the [ SP Ledger ] tab.
  3. Press Alt+E or click the green triangle icon is the buttonbar's EDIT button to enter edit mode.
  4. Press F3 or click the NEW ITEM button has an icon that shows two sheets of paper (identified by having the top right corner folded down), arranged diagonally on the icon from top left to bottom right to add a new item.
  5. Use the Lookup dialog to locate the supplier that you wish to post an invoice transaction against. A new row is added to the grid for the selected supplier.
  6. The following SP Ledger options must be set:
    1. Tick the Post checkbox.
    2. Leave the Pay checkbox unticked.
    3. Tick the Crd checkbox.
    4. S/P must be set to P.
    5. Select the nominal, for example Purchase Delivery.
    6. Set the InvDate for example the date of the payment.
    7. Set the TaxRt as required.
    8. Enter the refund amount in the Gross column.
    9. Add the description Description.
  7. Press Ctrl+S or click the disk icon is the button bar's SAVE button to save the transaction.
  8. If the credit for today's date click on Yes in the warning message.
  9. Click on OK in the Information popup.

Step Two - Refund the Credit Note into the Bank

  1. Open a Supplier screen (show me how).
  2. Find and load the Supplier.
  3. Open the [ Supplier| Detail | Statement ] screen.
  4. Focus on the credit note in the Statement Transactions grid.
  5. Right-click and from the Context menu select [Refund - Refund Credit Note or Payment (manual)].
  6. In the Manual Refund Dialog:
    • Check the Amount.
    • Select the Type.
    • Select the Bank for the payment.
  7. Click on 'OK'.
  8. In the Confirm popup click 'Yes'.
  9. The Source and Other Ref columns will show the entry as a 'Refund'.

See Also

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