How To: Cancel Payment Allocations

The Cancel Payment Allocations function can only be used with Customer (Sales Ledger) transactions.

The following instructions describe the procedure to be followed when you wish to unallocate invoices that are currently linked to a payment (should you wish to unallocate payments currently linked with an invoice, please refer to How To: Cancel Invoice Allocations).

  1. Open a Customer screen (show me how).
  2. Load the required customer.
  3. Click on the [ Customer | Detail | Statement ] tab.
  4. Tick the 'Show Archived' checkbox, which appears towards the top left of the Customer Statement screen.
  5. Focus on the payment to be unallocated in the "Allocate From (Credit Notes, Invoices)" grid (top right) or green-select one or more rows in the grid should you wish to unallocate multiple payments.



  6. Right-click and from the context menu select 'Cancel Payment Allocations'.
  7. Click on 'Yes' in the confirm popup "Remove ALL allocations from the selected item", if displayed.
  8. If you green-selected one or more payments, a warning message "Multiple Items selected - Continue and Cancel ALL selected allocations?" will popup. Click on 'Yes' to continue.


Notes:

  • The invoice for the payment that has been unallocated appears in the "Allocate To (Invoices)" grid (lower right).
  • Users may need to tick the 'Show Archived' checkbox, which appears towards the top left of the Customer Statement screen, to see past payments.
  • If more than one invoice has been allocated to one payment, when allocations are cancelled then ALL the allocations made against that payment will be cancelled.

See Also


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