How To: Cancel Payment Allocations

The Cancel Payment Allocations function allows you to remove invoice allocations from a customer payment. This can be useful if a payment has been allocated incorrectly and needs to be reapplied to different invoices.
This feature is only available for Customer (Sales Ledger) transactions.
If you need to remove a payment allocation from an invoice instead, see How To: Cancel Invoice Allocations.

Before You Begin

  • The transaction must be a Customer (Sales Ledger) transaction.
  • You must have access to the customer account and statement information.
  • Historical payments may only be visible when Show Archived is enabled.

Cancel a Payment Allocation

Step 1: Open the Customer Record

  1. Open a Customer screen using (show me how).
  2. Load the required customer.
  3. Select the [ Customer | Detail | Statement ] tab.
  4. Tick the 'Show Archived' checkbox in the top-left corner of the statement screen.

Step 2: Select the Payment

  1. Locate the payment you want to unallocate in the Allocate From (Credit Notes, Invoices) grid.
  2. To cancel multiple payment allocations at the same time, green-select the required rows.

Step 3: Cancel the Allocation

  1. Right-click the selected payment.
  2. Select Cancel Payment Allocations from the shortcut menu.
  3. If the message "Remove ALL allocations from the selected item" appears, click Yes.

Step 4: Confirm Multiple Selections (If Applicable)

If multiple payments have been selected, the following warning is displayed:
"Multiple Items selected - Continue and Cancel ALL selected allocations?"
Click Yes to proceed.

What Happens Next?

Once the allocation has been removed:
  • The previously allocated invoice appears in the Allocate To (Invoices) grid.
  • The payment is no longer linked to the invoice.
  • The payment can be reallocated as required.

Important Notes

  • You may need to enable 'Show Archived' to view older payments.
  • If a payment has been allocated to multiple invoices, cancelling the allocation will remove all allocations associated with that payment.
  • This process only removes the allocation. It does not delete the payment or invoice transaction.

See Also


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