How To: Print a Complaint Summary Report

Table Of Contents

Print the Complaint Summary Report
What the Report Shows
Additional Information
Related Articles
The Complaint Summary Report provides an overview of comments and complaints recorded against stock items in the [ Customer | Detail | CRM | Comments / Complaints ] tab.
The report groups complaints by Level 2 Stock Type and displays entries for the selected reporting period. This can help you identify recurring issues, monitor product quality and analyse complaint trends across your product range.
The report can be run from either the Customer Other Actions Menu or the CRM Manager Other Actions Menu.
  1. Open either a Customer screen using (show me how), or a CRM Manager screen using (show me how).
  2. Press F9 or click the drop-down arrow next to Other Actions to open the menu.
  3. Select Print and then Complaint Summary.
  4. In the Select Month and Year window, choose the month and year you want to report on.
  5. Click OK.
  6. The report will be generated and displayed on screen.

What the Report Shows

The Complaint Summary Report includes:
  • Comments and complaints linked to stock items.
  • Complaint totals for the selected period.
  • Grouping by Level 2 Stock Type.
  • Product-related complaint trends.
This information can be used to identify common issues and support quality improvement processes.

Additional Information

The Complaint Summary Report focuses specifically on complaints linked to stock items.
If you need a broader report that includes both general customer comments and stock-related complaints, use the Customer Comments and Complaints Report instead.
Note: The Customer Comments and Complaints Report lists both general comments and stock-specific complaints recorded in the [ Customer | Detail | CRM | Comments / Complaints ] tab. For further information, see How To: Create a Comment/Complaint Report.

See Also


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