How To: Create and link your Amazon Channel in New Channels

Table Of Contents

Important
Introduction
Before You Start
Create an Amazon Merchant Fulfilled Channel
Authorise the Channel
Configure Amazon Channel Settings
Troubleshooting
Orders are not importing from Amazon
Authorisation fails
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Important

Warning: The information in this article is only available if New Channels is enabled in Khaos Control.
Important: Khaos Control now retrieves Amazon orders exclusively through the Amazon Selling Partner (SP) API. Any systems still using the legacy Amazon MWS integration will no longer be able to retrieve new Amazon orders.
The Authorise button generates the OAuth token required for Khaos Control to communicate with Amazon through the SP API.
For additional information, see the Amazon FAQ.

Introduction

This article explains how to create and authorise an Amazon Merchant Fulfilled channel using New Channels.
Completing this process links your Amazon Seller Central account to Khaos Control, allowing Amazon orders to be imported and processed through the Amazon SP API.
If you already have an Amazon channel and only need to authorise it, you can follow this guide.

Before You Start

You will need:
  • New Channels enabled in Khaos Control.
  • Access to your Amazon Seller Central account.
  • Permission to create and edit channels within Khaos Control.
Note: Amazon may periodically ask you to confirm that Khaos Control should continue to have access to your Amazon account. This is normal and allows you to review authorised applications connected to your Amazon systems.

Create an Amazon Merchant Fulfilled Channel

  1. Open the Command Window.
  2. Type chan and click Go.
  3. Press Ctrl + N or click New from the menu bar.
  4. Click Yes to confirm that you want to create a new channel.
  5. Select Amazon from the drop-down list and click OK.
  6. Enter a Channel Name and configure the required import options.
  7. Choose whether to use the Amazon SKU for product matching:
    Amazon SKU Enabled
    • Khaos Control uses the Amazon SKU stored against the channel product when matching imported orders.
    Amazon SKU Disabled
    • Khaos Control uses the product ASIN when matching imported orders instead of the Amazon SKU.
  1. Select Non-FBA Import.
  1. Select the appropriate Region.
  2. Press Ctrl + S or click Save.

Authorise the Channel

  1. Press Alt + E or click Edit to enter edit mode.
  2. In the Channel Specific section, click Authorise.
  3. You will be redirected to the official Amazon login page.
  4. Sign in to your Amazon Seller Central account.
  5. Review the permissions requested by Khaos Control for access to the Amazon SP API.
  6. Tick the Accept checkbox.
  1. Click OK.
  2. Amazon will redirect you to a confirmation page showing whether the authorisation was successful.
  3. Once authorisation has completed successfully, Khaos Control will begin communicating with Amazon using the SP API integration.
  4. Press Ctrl + S or click Save.

Configure Amazon Channel Settings

After creating and authorising the channel, configure the remaining Amazon settings as required.
For more information, see:

Troubleshooting

Orders are not importing from Amazon

Check that:
  • The channel has been successfully authorised.
  • The correct Amazon region has been selected.
  • The channel has been saved after authorisation.
  • The Amazon Seller Central account remains connected and authorised.
  • The channel is configured as Non-FBA Import if you are importing merchant fulfilled orders.

Authorisation fails

If authorisation is unsuccessful:
  • Confirm that you can log in to Amazon Seller Central.
  • Ensure you accepted the requested permissions.
  • Repeat the authorisation process.
  • Verify that New Channels is enabled within Khaos Control.

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