How To: Authorise an existing Amazon channel when using New Channels
Table Of Contents
Important
Warning: The information in this article is only available if New Channels is enabled in Khaos Control.
Introduction
Before Khaos Control can download and process Amazon orders using the Amazon Selling Partner (SP) API, your Amazon channel must be authorised.
Authorising the channel generates an OAuth token, which allows Khaos Control to communicate securely with your Amazon Seller Central account. Without this token, Amazon orders cannot be imported through the SP API.
Authorise an Existing Amazon Channel
- Open the Command Window.
- Type chan and press Go to display the list of available channels.
- Double-click your Amazon channel from the list.
- Enter edit mode by pressing Alt + E or selecting Edit.
- In the Channel Specific section, click Authorise.
- Sign in to your Amazon Seller Central account when prompted.
- Review the permissions requested by Khaos Control for access to the Amazon SP API.
- Tick the Accept checkbox to approve the requested permissions.
- Click OK.
- You will be redirected to a confirmation page showing whether the authorisation was successful.
What Happens Next?
Once the authorisation is complete, Khaos Control will begin using the Amazon SP API integration for all communication with Amazon. This allows Amazon orders to be downloaded and processed through your Amazon channel.
Troubleshooting
The Authorise button is not available
Check that:
- New Channels is enabled in your Khaos Control system.
- You are editing an Amazon channel.
- You have permission to modify channel settings.
Authorisation was not successful
If the authorisation process fails:
- Confirm that you can log in to your Amazon Seller Central account.
- Ensure you accepted the requested permissions.
- Repeat the authorisation process from the channel record.
- If the issue persists, speak to your system administrator for further investigation.