How To: Create and link your Amazon FbA Channel in New Channels

Table Of Contents

Important
Introduction
Before You Start
Create an Amazon FBA Channel
Authorise the Amazon Channel
Configure Additional Amazon Settings
Troubleshooting
Amazon orders are not importing
Authorisation fails
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Important

Warning: The information in this article is only available if New Channels is enabled in Khaos Control.
Important: Khaos Control now retrieves Amazon orders exclusively through the Amazon Selling Partner (SP) API. Any systems still using the legacy Amazon MWS integration will no longer be able to retrieve new Amazon orders.

Introduction

Before Khaos Control can import Amazon FBA orders, you must create an Amazon channel and authorise it using your Amazon Seller Central account.
This process links Khaos Control to Amazon and grants the permissions required to retrieve orders, manage stock information, and communicate through the Amazon SP API.
For additional information about Amazon integrations, see the Amazon FAQ.

Before You Start

To complete this process, you will need:
  • Access to Khaos Control with New Channels enabled.
  • An active Amazon Seller Central account.
  • Permission to create and edit channels within Khaos Control.
Note: Amazon may periodically ask you to reconfirm that Khaos Control has permission to access your Amazon account. This is a normal security measure and allows you to review authorised applications connected to your Amazon Seller Central account.

Create an Amazon FBA Channel

  1. Open the Command Window.
  1. Type chan and press Enter or click Go.
  2. Press Ctrl + N or select New from the menu bar.
  3. Click Yes to confirm that you want to create a new channel.
  4. Select Amazon from the channel type drop-down list and click OK.
  5. Enter a Channel Name.
  6. Configure the required import options.
  7. Choose how product matching should work:
    • Amazon SKU enabled
      Khaos Control uses the Amazon SKU stored against the channel product when matching imported orders.
    • Amazon SKU disabled
      Khaos Control uses the product's ASIN when matching imported orders.
  8. Select Only FBA Import.
  9. Select the appropriate Region for your Amazon marketplace.
  10. Press Ctrl + S or click Save.

Authorise the Amazon Channel

  1. Press Alt + E or click Edit to enter edit mode.
  2. In the Channel Specific section, click Authorise.
  3. Sign in to your Amazon Seller Central account when prompted.
  4. Review the permissions requested by Khaos Control for access to the Amazon SP API.
  5. Tick the Accept checkbox.
  6. Click OK.
  7. Amazon will redirect you to a confirmation page showing whether the authorisation was successful.
  8. Once authorisation has completed successfully, Khaos Control will begin using the Amazon SP API to communicate with Amazon.
  9. Press Ctrl + S or click Save.

Configure Additional Amazon Settings

After creating and authorising the channel, configure the remaining Amazon channel settings as required.
For details on the available options, see:
New Channels Detail Setup Tab

Troubleshooting

Amazon orders are not importing

Check that:
  • The channel has been successfully authorised.
  • The correct Amazon region has been selected.
  • The channel has been saved after authorisation.
  • The Amazon Seller Central account remains connected and authorised.

Authorisation fails

If authorisation is unsuccessful:
  • Confirm you can log in to Amazon Seller Central.
  • Ensure you accepted the requested permissions.
  • Repeat the authorisation process from the channel record.
  • Verify that New Channels is enabled in your Khaos Control system.

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