System Data Structured Sales Order Cancellation Reason

Structured Cancellation Reasons force a sales order cancellation reason to be selected from the options configured in this grid. The user still has the option to enter a free-text note. This screen must be enabled in [ System Values | Sales - Order Display | Structured Cancellation Reasons ] before it can be seen, see How To: Use Structured Cancellation Reasons.

A report showing the reasons for cancellation can then be produced, see How To: View a Customer's Cancelled Sales Order.

Structured Sales Order Cancellation Reason Grid

  • Reason (max 50 characters) : the reason why the customer cancelled the sales order. This is mandatory when using structured cancellation reasons.
  • Require Supporting Note: if BtnTriStYesXP.jpg ticked then the user must enter a supporting note when a sales order is cancelled.

Structured Sales Order Cancellation Reason Context Menu

  • Apply Value Range: allows the user to specify a value that is to be applied to all of the currently selected rows/items for the current column.
  • Clear Selection: deselects the currently selected line(s).

See Also

Did you find this article helpful?