Channels 2.0 Detail Setup Tab


The [ Channels | Detail | Setup ] tab is loaded by double-clicking on a channel in the [ Channels | List ] grid. The selected channels setup details are then displayed, grouped by the following areas:

  1. General
  2. Import Orders
  3. Channel Specific
  4. Matching Options
  5. Define how stock items will match when importing orders
  6. Channel specific group values

General

  • Name: a user defined description to identify the channel.
  • Type: the type of channels integration (such as WooCommerce, Big Commerce, Shopify, eBay or Amazon). This is set when you first create the channel and cannot be edited.

Import Orders

  • Order Ref. Format: allows you to define a customer order format for orders imported into Khaos Control from the channel. For example, if you wanted 'AZ' suffixed to each order number that is imported from Amazon, you sould define the format as {0}AZ.
    Note: the channels order number is imported into the Ass. Ref field against the sales order in Khaos Control.
  • Use generic customer: some channels and marketplaces to not wish to share detailed customer data with you. As a result, it can be easier to process all sales orders from these channels against a generic customer in Khaos Control, rather than against the individual customers that have purchased from you.
    • a tri-state checkbox, set to the "on" setting. Ticking this option will result in a new customer record being created each month to process all of the orders from the channel. The  Code (URN)  will be formatted "ChannelName-mmyy", for example "Amazo-0317".
      Note: this is limited to 10 characters, so the channel's name may become truncated as per the previous example.
    • If this option is a tri-state checkbox, set to the "off" setting unticked (default), a new company record will be created for each new customer that purchases from you.
WARNING icon
  • Don't import orders:


This option is a tri-state checkbox, set to the "on" setting. ticked by default when you create a new channel and is used to control the initial orders which will be imported into Khaos Control from your channel. It is likely that you have processed some, if not all of the orders which Khaos Control identifies for import when first contacting the channel. This option stops the sales orders from importing into Khaos Control until you have reviewed them against the [ Channels | Orders ] tab. Once you have marked any appropriate orders as Ignore / Don't Import this option can be a tri-state checkbox, set to the "off" setting unticked.
Note: this option can be a tri-state checkbox, set to the "on" setting. ticked at any point in order to pause the automatic download of orders from the channel.


  • Stock Description:
  • Order Date:


Channel Specific

Matching Options

Define how stock items will match when importing orders

Channel specific group values

Contact the Khaos Team