HQ Users
Table Of Contents
Introduction
HQ Users are users who have the HQ permission enabled in the System Data | Users | User Permissions dialog.
Originally designed to restrict access to financial management features within Khaos Control, the HQ permission is now used more broadly as a management-level permission. Because it grants access to sensitive functionality and financial information, it should only be assigned to users who require higher-level access.
NoteThe built-in Khaos Control support account includes HQ permissions.
Accounts Permissions
HQ users have access to the following additional accounting and financial functions:
- Review stored credit card details.
- Accept credit card authorisations.
- Delete opening balances.
- Edit the Supplier | Detail | Financial screen.
- Edit the Customer | Detail | Financial screen.
- View sales order profit and margin information.
- Unreconcile bank account transactions.
- View bank accounts marked as HQ Only in System Data | Accounts | Bank Accounts.
Customer and Supplier Permissions
HQ users can perform several advanced customer and supplier management functions:
Company Maintenance
- Merge Companies.
(Administrator users can also perform this action.) - Delete company records using the de-duplication utility found in Customer | Other Actions | Import Data from Mailing List | De-dupe.
(Administrator users can also perform this action.) - Edit the Company Class assigned to a customer.
(Administrator users can also perform this action.)
Customer Account Functions
- Clear all reward points.
(Administrator users can also perform this action.) - Import Data from Mailing List.
(Administrator users can also perform this action.) - Use the Force Terms Hold option in the Additional Options area of the Customer | Detail | General screen.
Website and Channel Management
- Edit Web Categories and Channel Listings.
(Administrator users can also perform this action.)
CRM Permissions
HQ users have access to additional CRM management functions:
- Reassign tasks to another user.
- Delete tasks.
NoteTo delete a task belonging to another HQ user, the user performing the deletion must also have HQ permissions.
Email Manager Permissions
HQ users can:
- Edit pending emails before they are sent.
Sales Orders and Sales Invoice Manager Permissions
HQ users have access to several advanced order processing functions.
Sales Invoice Management
- Repick an invoice regardless of whether it is currently in an editable sales invoice stage.
(Administrator users can also perform this action.) - Access the Advanced Issued context menu available within the Sales Invoice Manager Issued stage.
(Administrator users can also perform this action.) - View scheduled invoice issue information where this functionality is enabled.
Locked Sales Orders
On some systems, the ability to unlock individual sales orders may require either:
- HQ permission, or
- Administrator permission.
NoteThis functionality is optional and may require additional implementation work. Charges may apply.
Best Practice
Because HQ permissions grant access to sensitive customer, financial and operational data, Khaos Control recommends assigning the permission only to users who genuinely require management-level functionality.
Regularly review HQ user access to ensure permissions remain appropriate and comply with your organisation's security policies.
HQ User Housekeeping
To see all users who have HQ permission copy, paste and run the following SQL in the Report section of Khaos Control.
SELECT User_Name, last_login AS Last_Logged_In
FROM user_list
WHERE HQ_user ='-1'
ORDER By last_login DESCRelated Articles